This document describes the terms which cover the purchase of services by you from us. If buying goods and services at the same time then each is a separate contract. It is in addition to our general terms.

Length of on-going service
Ongoing services, such as maintenance are provided for each period as agreed (typically monthly, quarterly or yearly) on an automatically renewing basis. You receive an invoice at the start of the period and at that point enter into a new contract for supply of the service for the whole period as specified on the invoice. If you do not ask us to terminate service you will enter in to a new contract at the start of the next period. Your initial invoice for any service may be partly in arrears and may be a slightly longer than normal period to align with our billing cycle.

For ongoing services invoiced periodically, each period invoiced is treated as a new contract for supply for the period invoiced, and as such any regulations applicable to contracts only from a certain date will apply to invoices issued after that date.

Termination
You can terminate the service in any period at any time, but full payment for the whole period already invoiced remains due without any partial refund. You must ensure we have received a termination notice before the next period starts and is invoiced. We can opt not to renew your service if we wish.

Changing prices
The price for service is fixed at the start of each billing period for the whole of that period. We will publish changes to our general prices on our web site, and the current prices apply at the time the invoice is issued.

We understand that you may not notice a price increase until you have received an invoice at the new price. We wish to be fair and reasonable in such cases. If you wish to terminate service because of a price increase, and advise us of this during the first period at the increased price, then we will adjust the amount chargable for that period to be the perviously applicable price so that you are not disadvantaged by a price increase of which you were not aware in advance. This price adjustment only applies if you terminate the service.

Third party terms
In provision of the service you may be bound to terms of third parties. This is because some of the contracts we enter in to require us to impose terms on those using the services. In some cases a separate contract is formed between you and a third party.